ONLINE MEMBERSHIP REGISTRATION TECHNICAL ISSUES

Posted on 01/10/2017 in Acrobatic

ONLINE MEMBERSHIP REGISTRATION TECHNICAL ISSUES

Update Tuesday 3 October

A new online membership system has been designed for 2017 through which members of Scottish Gymnastics registered clubs could join or renew their Scottish Gymnastics membership in a way which complies with the new General Data Protection Regulation (GDPR).  

Despite the care with which the system has been designed, plus extensive internal and external testing, the system did not perform as predicted when it went live on Sunday 1 October, leaving many members unable to complete the join or renew process.  Therefore, the system has been suspended while the issues identified are resolved and the system is retested.  
 
We know this has resulted in uncertainty and inconvenience to clubs and members and we apologise for the problems this has caused. Our technical teams and suppliers are working hard to resolve the issues to re-open the membership system as soon as we can. 
 
Insurance cover
 
One of the main concerns clubs and members have is about insurance cover for members who have not yet been able to complete their membership registration due to the technical issues. 

Scottish Gymnastics’ brokers have confirmed our insurance company has agreed to continue providing Public Liability and Personal Accident cover for the benefit of the clubs and members as appropriate until the technical problems have been fully resolved.
 
Access to on-line services
 
While the issues with the membership process are being fixed and it is put through further rigorous testing, access to GymNET has also been temporarily suspended.  This means that for a short period, services such as My Account and Event Entry will not be available.  
 
During this time, we cannot manage membership over the phone, so please do not to attempt to join or renew membership by phone as the British Gymnastics Customer Service team is unable to help you with this.

We will update members and clubs with more information as soon as it is available.

 

 

Scottish Gymnastics          British Gymnastics
 

 

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