UPDATE ON MEMBERSHIP SYSTEM

Posted on 06/10/2017 in Acrobatic

UPDATE ON MEMBERSHIP SYSTEM

UPDATE FRIDAY 6 OCTOBER

We’re working hard to resolve the issues which affected our membership system earlier this week and are pleased to tell you we are making good progress. Our technical teams have identified the issues which caused the system to fail and are now testing the solutions put in place.

We will continue rigorous testing of the system over the next few days to ensure that when it re-opens, it is robust and will enable members to complete their membership without further problems.

The extended insurance cover we have put in place for clubs and gymnasts will continue until the membership system reopens and members have had adequate opportunity to join or renew their membership. 

I would like to remind everyone that while we are still working on our membership system, our customer service team cannot undertake membership renewals or changes for you and that there is no access to GymNET, including My Account.

We’re very aware of the difficulties these system issues have caused for clubs, members and their parents and guardians. We apologise for the problems you have experienced and would like to assure you that we are working extremely hard to bring you a stable working membership system as quickly as possible.

Please look out for a further update early next week on when members can begin to use the system.

Euan Lowe                                   Simon Evans
Chief Executive Officer            Community Services Director
Scottish Gymnastics                 British Gymnastics

 

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